We've collated a list of our most frequently asked questions here below.
If your question is not answered, please email us at firstname.lastname@example.org
so we can better help you.
How can we share the wholesale price ?
Get 50% off if your order amount is up to US800-1200 dollars
Get 60% off if your order amount is up to US1201-3000 dollars
Get 65% off if your order amount is up to US3001 dollars
What methods of payment do you accept?
At checkout we accept payment by credit card, by Paypal, or you can spread the cost of your purchase with T/T.
Can you accept customized designs or private label?
Yes ,But customized designs or private label must be 50pcs/color/design.
Do you ship internationally?
Yes, we ship all over the world. Details of expected delivery times ,please contact with email@example.com
How about the shipping cost ?
Please check and confirm the designs and quantity you will like and we will check the air shipping and sea shipping cost for your reference .
What is your returns policy?
Details of our returns policy can be found at our Returns & Exchanges page.
Please note that personalised products cannot be returned.
Will I get my shipping refunded if I return my order?
Unfortunately shipping costs cannot be refunded as they will have already been incurred.
My item has now gone into sale, can you refund the difference?
As an online business our prices change in accordance with trends, customer demand and stock availability. We are therefore unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.
What do I do if I receive a damaged item?
Your purchase should make its way to you in perfect condition, but should any damage unfortunately occur in transit, please email us at firstname.lastname@example.org to arrange a replacement.
What packaging do you use?
The boxes, Nonwoven bags, and cards we use are all made from recycled and recyclable paper. We have a no-plastic policy when packing and shipping our orders.
How do I care for my purchase?
Details on how to care for your purchases can be found on our Product Care page.